Frequently Asked Questions
- How can I book a room?
- Just check the availability using the online reservation system, select the type of room required and fill out the booking form. You will receive by return a confirmation of your booking by e-mail.
- What time is check in and check out?
- Check-in: 14h00 / Check-out: 12h00.
- Can I leave the room later?
- On request.
- Can I choose the type of bed in my room? (Large bed – two beds)
- Yes, during the reservation.
- Do the rooms have a balcony or terrace? Can I reserve one?
- No.
- Are there non-smoking rooms?
- Yes, this hotel has 43 non-smoking rooms.
- How many floors does the building have? Is there a lift?
- 7 floors, 2 lifts.
- Is there air conditioning in the rooms?
- Air conditioning in every guest room and in the common areas, depending on the season.
- Is your hotel adapted for the handicapped?
- No.
- Can you keep my luggage when I leave the room?
- Yes.
- Is there a safe place to park my car? How much does it cost?
- The Haussmann Galeries Lafayette parking (300 from the hotel) around 28€/day.
- Does the hotel have an Internet or e-mail terminal for guests?
- Wi-Fi access is free in common areas of the hotel.
- Do you have high-speed Internet in the room for my portable computer? Is it wireless?
- Free Wi-Fi in all the rooms.
- Do you have a quiet, romantic room? How can I reserve it?
- On request.
- What languages are spoken in Reception?
- French, English, Spanish, Italian, Portuguese, German.
- Where may I rent a car?
- The reception desk can give you some information.
- We are coming with 1 (or more) child; can we add an extra bed in a double room? What are the other options?
- The stay is free for children under 2 years old; the hotel can add a crib (on request and according to availability).
- What is the closest metro station to the hotel? How much time is it walking from the hotel?
- Havre Caumartin, 50m.
- How much does a taxi from the airport cost? How long is it?
- Orly airport: 40€ // Roissy Charles e Gaulle: 50€
- How far away is the Eiffel Tower?
- It is 20 minutes by metro.
- How far is the Louvre Museum?
- It is 15 minutes by metro.
- I am traveling to assist at an exhibition in Porte de Versailles: Is it easy to go from the hotel?
- Around 30 minutes by tram and metro.
- How is the district where the hotel is?
- The Astra Opera hotel is located two steps away from the Garnier Opera, Grands Magasins, Vendome Place and the Rue de la Paix street in the heart of the Theatres and business areas.
- How can I cancel my reservation?
-
You will receive a confirmation of your booking through e-mail.
On this confirmation, you will find your confirmation code and a cancellation code. Keep these codes carefully as you will need them if you want to cancel.
To cancel the booking, just log on our website, then in « Rates and Bookings », click on « Track/Cancel Reservation », then just follow the procedure.
You can use this system only if you have respected the cancellation policy on your confirmation.
